REFUND & RETURN POLICY

Returns

Our return policy lasts 30 days.  If 30 days have gone by since your purchase, we can only offer you a refund or exchange for unused products.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase, so please send your receipt to cousinscompost@gmail.com.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

(Note: We cannot offer refunds or returns on live or consumable products like worms, worm bedding, comfrey or comfrey products, or soil amendments.)

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank.  There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at cousinscompost@gmail.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at cousinscompost@gmail.com and we will provide the appropriate vendor address for which the item needs returned.

Shipping

To return your product, you should mail your product to:

Cousins Compost, LLC

1300 N 550 W

West Lafayette, IN 47906 

You will be responsible for paying for your own shipping costs for returning your item.  Shipping costs are non-refundable.  If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.